Returns & Exchange
Warranty and Returns
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
At CASELES™, customer satisfaction is always our top priority.Our dedicated Quality Control and Quality Assurance Teams will inspect youritems prior to shipping. Our product quality is guaranteed. However, you needto carefully and accurately check the size charts or phone model before buvinglf you are not satisfied with the items you received, we can easily arrange anexchange or a refund for you. We are here to help! Please feel free to contactus if you have any issue with your order!
60 Day Returns Warranty
Customers can contact us within 60 days of receiving the itemlf you have received a defective or damaged item, the wrongsize or the wrong product, please contact us immediately.
How to Reach Us
Our customer service email is support@caseles.com You can contact us bv email be the issue in detail. in
andreturn reason. For defective, incorrect or not as described item.please send us a clear picture or video of the problem.
Our Solutions:
1. CASELES's Responsibility:
lf our company is responsible for the issue, we will allow a returnto our warehouse for a refund or an exchange.Once we receive the item, we will resend for free a replacementat our expense. This solution is only when CASELES is responsible for shipping the wrong item/ size
2.Customer's responsibility.
Incorrect order/size of item
lf the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsiblefor the shipping fee both ways (to and from our warehouse) foran exchange. All and any shipping fees are non-refundable. Because of the expensive shipping fee, our company will have abetter solution to this problem. Please contact our email: support @caseles.com to get a better solution
Unwanted item
lf the customer decides that they no longer want the item orsimply want to exchange the item, they can report this to uswithin 60 davs of receiving the product for a partial refund of thep roduct cost.
If you want to return the item, please contact us within 2 weeks of receiving the order at support@caselescom. If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.
WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
When the refund arrives, we will issue the refund to your PayPal or return it to your credit card via the original route within 48 hours after receiving your return delivery label.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at support@caseles.com.
Satisfaction Guarantee
Your satisfaction is our priority!lf you are dissatisfied with your order, please contact us within 60 days of receiving the product to request a return.Our Customer Service team will help you. All return shipping feesare at customers' own expense.