FAQs
All orders are processed and shipped within 1-3 business days (Monday - Friday, excluding holidays). Once your package heads out, you’ll receive a confirmation email with a tracking number.
*Note: During high-demand periods or holiday seasons, processing may take up to 3-5 business days.
Don’t worry, this is completely normal! Once the carrier receives the package, it typically takes 1-3 business days for the system to scan the label and update the status. If you see "Pending" or "Label Created," just check back in a day or two!
If your package is "In Transit" but the date hasn't changed, the carrier might be facing a slight delay or the package is moving between sorting hubs. If there’s no movement for more than 5 business days, please reach out to us and we’ll track it down for you.
Carriers sometimes mark packages as delivered early or leave them in a secure spot. Before contacting us, please:
- Wait 3 business days (they often show up late!).
- Check with neighbors or building management.
- Confirm your shipping address in your order confirmation.
Still missing? Contact us at support@caseles.com, and we’ll help solve it.
