FAQ
Frequently Asked Questions
How do I place my order?
If you have questions about the order process, you can contact us through support@caseles.com, and we'll walk you through the process.
Do you offer discounts?
Yes, from time to time. You may be required to enter a promo code at checkout to receive your discount. Please check our home page to see if we are currently running a special.
I want to give a custom case as a gift. Will the price I paid be seen by the recipient?
No, the price paid will not be included in the shipment or seen by the recipient. To give as a gift, just specify the recipient's address in the shipping details at checkout.
How long will it take for my product to be created and when will I receive it?
Great question! For most orders we need just 1-3 business days to produce your Caseles product. Once your transaction is completed, your item will be shipped. For more shipping details, please click here.
I've received my case and have a question or concern.
No problem. Just contact us now.
Is your site secure?
Absolutely. We transact business using a secure server that encrypts all of the information you provide. So you can be sure that your privacy is protected.
Do you have a return policy?
We want you to be happy with your Caseles experience. If for any reason you’re not satisfied with your order, you can return unused product within 60 days of receipt for a replacement or refund, subject to the exceptions found under our Shipping & Return Policy.