FAQ

  • How do I place my order?
    A: If you have questions about the order process, you can contact us through support@caseles.com, and we'll walk you through the process.
  • Do you offer discounts?
    A: Yes, from time to time. You may be required to enter a promo code at checkout to receive your discount. Please check our home page to see if we are currently running a special.
  • I want to give a custom case as a gift. Will the price I paid be seen by the recipient?
    A: No, the price paid will not be included in the shipment or seen by the recipient. To give as a gift, just specify the recipient's address in the shipping details at checkout.
  • How long will it take for my product to be created and when will I receive it?
    A: Great question! For most orders we need just 1-3 business days to produce your CASELES product. Once your transaction is completed, your item will be shipped. For more shipping details, please click here.
  • I've received my case and have a question or concern.
    A: No problem. Just contact us through support@caseles.com now.
  • Is your site secure?
    A: Absolutely. We transact business using a secure server that encrypts all of the information you provide. So you can be sure that your privacy is protected.
  • Do you have a return policy?
    A: We want you to be happy with your CASELES experience. If for any reason you’re not satisfied with your order, you can return unused product within 60 days of receipt for a replacement or refund, subject to the exceptions found under our Shipping&Return Policy.